PRIVACY POLICY FOR FLOW TECH POWER

Last updated April 17, 2025

Undertaking to our Patrons

Flow Tech Power recognizes fully the value of anyone that shows interest in our business, products and services and it is our top priority to collect and use our patrons' information safely, legally and only as necessary. We value our patrons' information like we value our business relationship with them - very respectfully. We pledge to safeguard their information by all means and this privacy policy will elaborate on our practices and how we plan to use our patrons' information.

This Privacy Notice for Flow Tech Power (doing business as Flow Tech Power) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at flowtechindia.com
• Use the opt-in on our 'Contact Us' page
• Download/use our Facebook app (Flowtech Power) or any linked app
• Engage with us via sales, marketing, events, product queries, or careers
• Reply through SMS or messaging platforms like WhatsApp

FLOW TECH POWER'S PRIVACY POLICY IN DETAIL

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information you voluntarily provide when expressing interest in our products or contacting us.

Personal Information Provided by You: names, phone numbers, email addresses, supply/installation locations, billing addresses, authentication data, and contact preferences.

Sensitive Information: We do not process sensitive data.

Application Data: We currently have no app and do not request app data.

Facebook App Data: We access basic Facebook info (name, email, gender, birthday, city, profile picture) and any other permissions you grant.

2. HOW DO WE PROCESS YOUR INFORMATION?

• Deliver and facilitate services
• Respond to inquiries and offer support
• Send administrative updates
• Fulfill and manage orders and returns
• Request feedback and contact regarding Services
• Send marketing/promotional materials (opt-out available)
• Deliver targeted ads and content
• Post testimonials
• Administer prize draws/competitions
• Evaluate/improve our Services and marketing effectiveness
• Identify usage trends

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share a potential customer or existing customer's personal information upon request from that potential customer or existing customer with our authorized dealers of equipment for enquiries and order fulfillments. We do not share your personal information with anyone else under any other circumstances including third parties of any kind.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information. We will also avoid transmitting any information electronically whenever it is not absolutely necessary. You should also access our website within a secure environment.

6. WHAT ARE YOUR PRIVACY RIGHTS?

Withdraw Consent: You can withdraw consent anytime by contacting us; this won't affect prior processing.

Opt-Out of Marketing: Reply "STOP" or "UNSUBSCRIBE" to SMS/WhatsApp or email us; service messages may still be sent.

Questions? Email mkt@flowtechpower.in.

7. DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

8. UPDATES TO THIS NOTICE

We intend to update this Privacy Notice from time to time and as necessary. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

9. CONTACT US

Data Protection Officer (DPO)
Flow Tech Power
114-E, Keeranatham Pirivu, Sathy Road, Saravanampatti,
Coimbatore, Tamil Nadu 641035, India
Email: mkt@flowtechpower.in
Phone: +91 98430 11216

10. REVIEW, UPDATE, OR DELETE YOUR DATA

You may request data access, correction, deletion, or consent withdrawal at any time by emailing mkt@flowtechpower.in.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Flow Tech Power does not knowingly collect any Personal Identifiable Information from children under the age of 13 as it is absolutely not necessary for our business. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This is our privacy policy for visitors to our website(s), digital pages and any form of electronic communication only. This privacy policy is not applicable for interaction of any kind off-line.

Consent

By visiting our website or interacting with us digitally, you hereby consent to our privacy policy detailed in this page.